Social Housing Operations Manager

Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to ..... full job details .....