https://jobs.co.uk/job/social-housing-operations-manager-bridge-recruitment-uk-ltd--02c0f32f-6ea5-4e4a-b3aa-b1b2e4bd1519 RSS feed for Social Housing Operations Manager at Bridge Recruitment UK Ltd. en-gb Tue, 28 Jul 2026 17:48:42 GMT https://jobs.co.uk/job/social-housing-operations-manager-bridge-recruitment-uk-ltd--02c0f32f-6ea5-4e4a-b3aa-b1b2e4bd1519 https://jobs.co.uk/job/social-housing-operations-manager-bridge-recruitment-uk-ltd--02c0f32f-6ea5-4e4a-b3aa-b1b2e4bd1519 Mon, 27 Jul 2026 23:00:00 GMT Location: Harrow | Salary: £35000 - £40000/annum | Type: Permanent | Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: - Lead and manage the performance of Customer Service, Operations Coordinators and office staff. - Set team priorities and allocate workloads to meet operational targets. - Manage office rotas and ensure adequate cover during absences and peak periods. - Conduct one-to-ones, appraisals, performance reviews and team meetings. - Monitor attendance, compliance and adherence to company procedures. - Coach and develop staff to deliver excellent customer service and operational performance. - Foster a positive, accountable and collaborative team culture. - Ensure high standards of customer communication across phone, email and resident updates. - Handle escalated complaints and complex customer issues, driving effective resolutions. - Monitor customer feedback and identify opportunities for service improvement. - Ov... Permanent