Social Housing General Manager

Have overall responsibility for compliance and timely delivery of Health and Safety, financial and operational requirements in line with best practice and legal frameworkStrategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets.Develop and maintain processes for continual improvementMaintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices.Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowermentEncouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience.Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets.Creating a network of contracts across various disciplines.Maintaining and developing effective relationships, an effective communicator at all levelsHave overall responsibility for the delivery of contract KPI''s and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services.To be proactive and energetic, seeking to get ..... full job details .....