Social Content and Community Manager

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Social Content and Community Manager

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XeroAt Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.What you’ll do

Be a part of the Xero Global Social team. Manage the Xero Partner Community Facebook group for your region which has a lively group of accountants and bookkeepers discussing the issues of the day, making connections and working together to solve problems when issues arise. Eventually, include r/Xero on Reddit and Xero Discussions LinkedIn Group as part of the integrated strategy.Develop, create and curate engaging content that ladders up to our broader social media strategyEnsure the delivery of successful social media campaigns while supporting business critical KPIsWork closely with stakeholders across Xero – including Communications, Sales, Commercial, Product and Customer Success – to guide the continuous exchange of information with the community about all that is going on at Xero. Be a champion and advocate for the community with these key internal groups.Have a strong focus on reporting on the impact and ROI of the activities undertaken.Success looks like

Supporting Xero’s partner community programs of work to identify, implement and track objectives that strengthen and scale our interactions with our accounting and bookkeeping community.Delivering a thriving space on our Facebook group, which nurtures a variety of voices, embraces open discussion, flags issues back to the business in a timely manner, and ultimately helps build loyalty and relevance.Continuing to champion the importance of best-in-class partner community programs inside the business, build new relationships and strengthen existing ones to support and develop its success.What you’ll bring with you

Management of a brand’s online community of users, customers, or followers (whether external brand/closed communities)Experience with content planning, development and execution (copy, basic Canva creative, video/photo capture)Management of an advisory council or similar, desirable but not essentialTechnical background, preferably in the cloud or Saas spaceCompetency in social media tools such as Meta Business Suite, Sprout Social, Canva, as well as social media listening performance analysis (e.g. community health and reporting) strongly preferredProven experience creating content for/managing brand social communities for, including maintaining/ growing/ reporting on community health metrics (engagement, sentiment, impressions etc.)Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to executionExcellent copywriting, visual storytelling and communication skillsStrong project management and organisational skillsFocus on measurable impact, and proactively providing regular updates on performanceWhy Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn''t align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.Notes

Seniority level: Not Applicable • Employment type: Full-time • Job function: Marketing and Sales • Industries: Software ..... full job details .....