https://jobs.co.uk/job/soc-shift-lead-claranet-limited--f155bee9-bd36-45bf-9a43-d2185494fdd8 RSS feed for SOC Shift Lead at Claranet Limited. en-gb Tue, 11 Aug 2026 20:08:36 GMT https://jobs.co.uk/job/soc-shift-lead-claranet-limited--f155bee9-bd36-45bf-9a43-d2185494fdd8 https://jobs.co.uk/job/soc-shift-lead-claranet-limited--f155bee9-bd36-45bf-9a43-d2185494fdd8 Tue, 11 Aug 2026 11:56:27 GMT Location: Leeds | Salary: 10000-500000 Annual | Type: Permanent | Position SummaryAs a SOC Shift Lead, you build on your solid experience as a SOC Analyst by supervising and guiding a team of SOC Analysts during your assigned shift. You ensure quality and consistency across all alerts and incidents handled by the team while serving as the primary point of escalation. In this role, you support team development, drive process improvements, and maintain clear, customer-centric communication with all stakeholders. You also lead quality assurance efforts and ensure that service-level agreements (SLAs) are met.Objectives and Key ResultsKey ResponsibilitiesShift Leadership and Team Coordination - You run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. You set shift agendas, balance workloads, and promptly address any process or staffing issues. You also maintain effective, customer-centric communication with internal teams (including Security Optimisation and Engineering), customers, and their incident response partnersIncident Triage and Investigation - You review and prioritise new alerts, taking initial ownership of high-priority or complex incidents, and ensure proper escalation to customers and Senior... Permanent