SMR Contact Centre Advisor

About The Role

Join Our Team as a Customer Advisor – SMR and Inspections Services | BescotAre you passionate about delivering outstanding customer service? Do you thrive in a fast-paced contact centre environment? If so, we’d love to welcome you to our SMR and Inspections Services Team at Bescot as our next

Customer Advisor .Start Date : 27th October 2025Training : Two weeks full-time (Monday–Friday, 09:00–17:00)Your Role

As a Contact Centre Advisor within our Service, Maintenance and Repair (SMR) team, you’ll be at the heart of our customer journey. You’ll manage service bookings from start to finish, ensuring a seamless experience by:Assigning technicians to jobsCoordinating with dealerships to confirm parts availabilityActing as the key point of contact for customers throughout their bookingSalary and Hours:£25,396.80 per year (based on 40 hours per week)Full-time, flexible shifts across Monday to Sunday:

Weekdays: 08:00–16:00 / 09:00–17:00 / 10:00–18:00Weekends: 09:00–17:00 (rotating with rest days)

Why Join Us?

At RAC, we go the extra mile for our customers—and we reward our colleagues for doing the same. Here’s what you’ll enjoy:Eligibility for our bonus schemePension contributions up to 6.5%Life Assurance (2x salary, 4x for pension members)Family leave support and flexible working24/7 confidential personal support serviceCar salary sacrifice scheme (after 12 months)FREE RAC Ultimate Complete Breakdown Cover from day oneAccess to Orange Savings – discounts on retail, travel, tech and moreFREE onsite parkingAutomatic enrolment into our Colleague Share Scheme – a unique opportunity to share in RAC’s successWhat You’ll Be Doing

Handling inbound and outbound customer callsManaging bookings and updating systems accuratelyBuilding product and process knowledgeCollaborating with your team to improve performanceCommunicating confidently with internal and external stakeholdersWhat We’re Looking For

Previous experience in customer service (contact centre experience is a plus)Strong communication and upselling skillsAbility to manage complaints professionallyExcellent organisation, PC, and admin skillsA customer-first mindset and a drive to deliver a smooth, positive experienceIf you’re ready to make a difference and be part of something special,

apply now

and become one of our #OrangeHeroes.We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and ..... full job details .....