Small Claims Track File Handler

To effectively manage a portfolio of litigated small claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor. The role will involve handling both quantum and liability small claims and some lower value fast track cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.Key Accountabilities• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.• Delivery of agreed performance targets and quality standards• Analysis of the available evidence to create an initial case strategy on liability and quantum.• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs • Proofing witnesses, assessing their evidence and drafting statements.• Drafting of Court document and complying with all Court deadlines are met.• Instructing, briefing and liaising with Counsel.• ..... full job details .....