Skills and Engagement Service Administrator

Description We are seeking a proactive and highly organised Skills and Engagement Service Administrator to join our team, and we value your skills and experience. You will be the first point of contact for members of the public and learners, providing excellent customer service and ensuring enquiries are directed appropriately. Key responsibilities: Deliver outstanding first-line customer service, responding to general public enquiries and signposting effectively. Create and maintain accurate, up-to-date records, including sign-up information, enrolment details, attendance, outcomes, and fee collection, using College systems. Work collaboratively with College staff across departments to ensure that information provided to clients/learners is current and accurate. Ensure College facilities are welcoming and fit for purpose to support a positive client experience. Assist the Skills and Engagement team in developing strong partnerships with local agencies and stakeholders to enhance support for individuals engaging with the College. Provide overall administrative support to contribute to our community''s growth and success. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. (HCC) NVQ level 2/3 in Business Admin or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, social media, and CRM Criteria for Shortlisting - Ideal Candidate Profile: A high level of communication skills the ability to provide detailed ..... full job details .....