Site Services Manager

Site Services ManagerLocation: Crawley, West Sussex - with occasional UK travelHours: 8:30am - 5:00pm, with flexibility when requiredJob Type: Permanent, Full-TimeThe RoleWe are looking for an experienced Site Services Manager to lead a busy Site Services function within an established engineering-led business.This is a varied role combining technical management, customer account management, team leadership, project delivery and business development.Acting as a key link between customers, engineers, quality and maintenance teams, you will oversee repairs and warranty activity, manage customer relationships and help identify opportunities to improve performance and generate additional business.This role would suit someone from an engineering, maintenance, field service, facilities or technical services background who enjoys combining technical problem-solving with people management and customer interaction.Key ResponsibilitiesLead and manage the Repairs team, including performance reviews, one-to-ones, training and development.Manage escalated customer issues and ensure effective and professional resolutions.Build and maintain relationships with key customer accounts.Conduct customer site visits to review performance and identify improvement opportunities.Lead customer care meetings, reviewing KPIs, service performance and response commitments.Monitor warranty claims, equipment failures and associated costs.Investigate recurring technical issues and support root cause ..... full job details .....