Site Coordinator - UK

Act as the front face of Maximus managing the customer experience for all visitors and staff attending the Assessment Centre, working at all times to maintain the highest levels of customer service Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the Assessment CentreEnsure the Assessment Centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times Manage the appointment arrivals board ensuring systems keep up to date and in good orderProvide general support to Healthcare Professionals based or attending the Assessment CentreAct as the key point of contact for the Healthcare Professionals for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriateGeneral administration duties; e.g. answering the telephone, copying, documents etc Qualifications and Experience Understanding of claimants needs and appropriately responding in a caring manner when required Excellent communication and interpersonal skills Excellent planning and organization skills Proficient in the use of Microsoft office package Demonstrable influencing skills to support the delivery of an excellent customer ..... full job details .....