Showroom Manager

Purpose of the Role

Join an international, design led organisation taking the UK by storm with multiple new showroom openings.

This is a rare opportunity for a retail leader to take genuine ownership of a new outlet, nurturing a new team

while bringing real creativity to the commercial side of running a space dedicated to beautifully crafted,

considered pieces.

As a Showroom Manager you''ll work collaboratively with colleagues across Warehouse, Dispatch, Customer Service and Marketing,

both nationally and internationally, sitting at the heart of a fast moving, design focused retail environment.

Key Accountabilities

Commercial and Inventory

• Design and deliver a clearance approach that keeps stock moving at pace, with autonomy over day to day pricing and clearance within agreed parameters
• Price according to item quality and condition, holding margin discipline while protecting the value of the product
• Take full ownership of stock position, inventory prioritisation and floor placement
• Stay close to conversion daily, catching where momentum is slipping and acting before it becomes a problem
• Drive commercial campaigns and promotions that bring energy to the clearance calendar

Warehouse and Merchandising

• Review returned stock and systemise SKUs and item numbers, generating clear lists for the warehouse team
• Set up product displays, rugs, sofas, coffee tables, chairs and cushions, styled to brand guidelines

Customer Experience

• Own the customer journey through the outlet, hosting every visitor with warmth and genuine product knowledge
• Handle complaints and disputes fairly and professionally
• Ensure every customer receives a special experience that reflects the quality and luxury design nature of the product

Leadership

• Build and lead a team, coaching individuals and developing them as you go
• Define the standards and rhythm this outlet, and future ones, will run on
• Get involved directly, moving stock, helping with staging, keeping the space safe and well run

Personal Attributes and Skills

• Professional, articulate and well spoken, with excellent verbal and written communication
• Positive, solution oriented, fun and friendly, with a genuine growth mindset and comfortable giving and receiving feedback
• Leads from the front, celebrating wins as a team and knowing a happy, successful team drives successful results
• Treats every piece with real respect and a genuine commitment to finding it the right buyer, while setting commercial margins that reflect its value
• Strong customer hosting skills, confident handling complaints and disputes with fairness and composure
• Well organised, commercially minded with an understanding of pricing psychology
• A real eye for design and quality, able to make a customer see it too, even at a reduced price

Experience Required

• Background in high end consumer goods, ideally furniture, somewhere design and quality genuinely mattered
• Open to candidates ready to step up into ownership, as well as more experienced managers looking for something different
• Full UK driving licence and access to a vehicle
• Hands on and willing to lead by example

Please Note: Due to location, own vehicle is essential as location is not easily reached via public transport.