https://jobs.co.uk/job/shopfloor-it-support-hays-technology--35a30f05-067c-4b18-a64a-53acc4f596d4 RSS feed for Shopfloor IT Support at Hays Technology. en-gb Tue, 04 Aug 2026 23:20:17 GMT https://jobs.co.uk/job/shopfloor-it-support-hays-technology--35a30f05-067c-4b18-a64a-53acc4f596d4 https://jobs.co.uk/job/shopfloor-it-support-hays-technology--35a30f05-067c-4b18-a64a-53acc4f596d4 Tue, 04 Aug 2026 11:51:48 GMT Location: Crewe | Salary: 313.00-313.00 Daily | Type: Contract | Job Title: Shopfloor IT SupportLocation: Crewe, Cheshire, CW1 3PL Office - 100% on-siteDuration: 3 initial month contractRate: 313 per day INSIDE / UMBRELLAYou will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving incidents.The role will be on a client site five days a week (Monday to Friday between 06:00 to 21:00) in Crewe. There are no options for Hybrid or remote working.Your roleUndertake regular floor walking as a proactive support measure. Maintaining a stock of spare equipment for rapid deployment and timely issue resolution.Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries on-site.Working closely with maintenance teams to determine whether issues are IT-related or plant-related. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge-based articles (KBA''s).Responsibility for resolving Incidents and Service Requests to SLA using tools such as ServiceNow, InTune and SCCM. Engaging with Capgemini MIM for the management and... Contract