Shopfloor IT Support

Job Title: Shopfloor IT SupportLocation: Crewe, Cheshire, CW1 3PL Office - 100% on-siteDuration: 3 initial month contractRate: 313 per day INSIDE / UMBRELLAYou will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving incidents.The role will be on a client site five days a week (Monday to Friday between 06:00 to 21:00) in Crewe. There are no options for Hybrid or remote working.Your roleUndertake regular floor walking as a proactive support measure. Maintaining a stock of spare equipment for rapid deployment and timely issue resolution.Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries on-site.Working closely with maintenance teams to determine whether issues are IT-related or plant-related. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge-based articles (KBA''s).Responsibility for resolving Incidents and Service Requests to SLA using tools such as ServiceNow, InTune and SCCM. Engaging with Capgemini MIM for the management and resolution of major incidents. Modern workplace management experience using Autopilot would be advantageous.Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).Representing Capgemini at daily and weekly meetings with Production and Maintenance ..... full job details .....