https://jobs.co.uk/job/shopfloor-it-support-hays-technology--2ef72a24-4822-42d7-97be-f7203cc43e85 RSS feed for Shopfloor IT Support at Hays Technology. en-gb Mon, 03 Aug 2026 17:56:44 GMT https://jobs.co.uk/job/shopfloor-it-support-hays-technology--2ef72a24-4822-42d7-97be-f7203cc43e85 https://jobs.co.uk/job/shopfloor-it-support-hays-technology--2ef72a24-4822-42d7-97be-f7203cc43e85 Sun, 02 Aug 2026 23:00:00 GMT Location: Crewe | Salary: £313/day £313 per day INSIDE/umbrella | Type: Contract | Job Title: Shopfloor IT Support Location: Crewe, Cheshire, CW1 3PL | Office - 100% on-site Duration: 3 initial month contract Rate: -313 per day INSIDE / UMBRELLA You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving incidents. The role will be on a client site five days a week (Monday to Friday between 06:00 to 21:00) in Crewe. There are no options for Hybrid or remote working. Your role Undertake regular floor walking as a proactive support measure. Maintaining a stock of spare equipment for rapid deployment and timely issue resolution. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries on-site. Working closely with maintenance teams to determine whether issues are IT-related or plant-related. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge-based articles (KBA''s). Responsibility for resolving Incidents and Service Requests to SLA using tools such as ServiceNow, InTune and SCCM. Engaging with Ca... Contract