Shop Manager

About our client We are recruiting on behalf of a well-established marine dealership in the Porthmadog area. Our client is looking for a highly organised and customer-focused person to support their workshop, parts department, shop and online operation. Ideally, you will have a genuine interest in watercraft and the products they sell. About the role: Job Title: Shop Manager / Operations Coordinator This is a key role at the centre of the business. You will be the first point of contact for many customers, so our client needs someone who takes ownership of their work, communicates confidently and makes sure important tasks are completed accurately and on time. Responsibilities: Answering telephone calls, emails and customer enquirie and welcoming customers and dealing with walk-in enquiries Booking watercraft into the workshop and providing clear progress updates Recording customer contact and follow-up tasks accurately within the company''s systems Preparing parts quotations, following up enquiries and processing orders Ordering workshop parts and checking existing stock before anything is ordered Receiving, checking, booking in and correctly storing daily parts deliveries Picking, packing and dispatching online ordersand helping maintain accurate shop and online stock Processing accessories and individual parts warranty claims Monitoring outstanding customer and supplier cases Assisting with manufacturer marketing claims and supporting paperwork Keeping customer, stock ..... full job details .....