Shop Manager

Overview

Job Title:

CCA Home Furniture Shop ManagerResponsible to:

Line ManagerResponsible for:

Shop Supervisor(s), Shop Volunteers and van crewPurpose of the RoleTo develop and manage the furniture shop, its staff, and volunteers to maximise sales potential, both in-store and online. Ensure the effective and consistent delivery of CCA’s values, mission, and objectives, while creating an environment where relationships can flourish, ministry can take place, and customers experience a high standard of service. The Manager will oversee the day-to-day running of the store, furniture collections and deliveries, visual merchandising, and the development of online sales platforms.

Key Responsibilities

Create an environment where people’s needs (practical, emotional, and spiritual) can be met.

Play a full part in the Christian prayer life and witness of CCA (e.g., leading staff prayers, praying with members of the public when appropriate).

Build links with the local community, agencies, charities, landlords and churches to encourage volunteering, prayer support, and community engagement.

Retail and Shop Operations

Oversee the smooth running of the furniture shop, including safe storage, sorting, pricing, and display of goods.

Lead and motivate staff and volunteers to deliver excellent customer service.

Organise and coordinate furniture collections and deliveries.

Maintain high standards of customer care, ensuring a positive image of CCA is upheld.

Develop attractive and eye-catching displays and store layouts to maximise sales.

Explore and trial new promotional and sales initiatives.

Ensure compliance with all Health and Safety legislation and procedures.

Manage and grow CCA’s online sales platforms (e.g., eBay, Facebook Marketplace, or other relevant channels).

Photograph, list, and describe items accurately to maximise visibility and sales potential.

Monitor online enquiries and ensure timely responses to potential buyers.

Organise packaging, delivery, or collection of items sold online.

Track online sales performance and report results to the line manager.

Ensure all orders are processed

Communicate with clients or agencies to arrange delivery

Liaise with Head of Operations/Support centre manager for any further actions

Report any safeguarding concerns to the Safeguarding Lead

Site Management and Administration

Ensure the shop is well maintained, developed to a high standard, and adequately secured.

Carry out administration duties, including sales revenue recording, cash handling, and banking.

Ensure compliance with CCA’s policies and processes (e.g., confidentiality, health and safety, financial procedures).

Maintain effective working relationships with contractors, delivery partners, and other site occupants.

Confidently use IT systems (Word, Excel, Outlook) for sales, scheduling, and communication.

General / Other

Develop a thorough knowledge of CCA’s activities to handle enquiries.

Attend training as required.

Carry out any other reasonable duties necessary for the smooth running of the site.

Person Specification

A commitment to working within a faith-based organisation and promoting Christian values and ethos as a leader.

Empathy for those in need and ability to engage with people from diverse backgrounds facing adversity.

Strong interpersonal skills with the ability to build relationships across the community.

Experience in problem-solving and managing conflicting priorities.

Ability to work both independently and as part of a team.

Proven ability to motivate and manage others.

Excellent organisational, time management, and forward-planning skills.

Willingness to work flexibly to provide cover when needed.

Confidence in numeracy and handling finances in a retail environment.

Strong written and verbal communication skills.

Competent in Microsoft Office (Word, Excel, Outlook).

Comfortable using online sales platforms and digital tools.

Physically fit and capable of performing required tasks.

Retail experience, ideally in furniture or homewares.

Visual merchandising skills with an eye for detail.

Experience of managing online retail platforms.

Listening skills and pastoral sensitivity.

Experience working with people from a wide range of cultural and social backgrounds.

Site Manager Job Description to be reviewed periodically

Seniority levelMid-Senior level

Employment typePart-time

Job functionSales and Business Development

IndustriesRetail Furniture and Home Furnishings

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