Shop Manager

Team: Retail

Location: Coulsdon

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Up to £25,140.96 + £1,812 London Weighting

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activityTo take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance frameworkTo support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

Our retail operation consists of over 80 charity shopsEach of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that ''must have'' item or simply a ''missing piece''.

What we’re looking for in our Shop Manager:

Demonstrable learning and experience from working in a relevant retail environmentPrevious experience of line managing a team and building a culture to achieve a collective goalExperience and/or understanding of working to sales targets and budgetsExcellent organisational skills including the ability to meet deadlinesStrong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

range of health benefits26 days’ annual leave plus bank holidays, increasing with length of serviceSalary Finance, which empowers you to take control of your financial wellbeingand much more, which you can learn about here

Interested? Here’s how to apply:

Application closing date: 3rd September 2025

Virtual interview date: 12th September 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

Anonymised application formVirtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment ..... full job details .....