Shop Assistant

Role summary The Shop Assistant helps run one of our stores in Denbigh, Hull or Shrewsbury day to day: serving parents and pupils, keeping the shop stocked and tidy, and making sure every paid order reaches the customer. You are the face of School Shop Direct in your town, and the first point of contact for families buying school uniform. The role is busiest from mid-July to mid-September, when back-to-school demand peaks. Outside that period the pace is steadier and hours flex to match. You may occasionally beasked to cover at another store when the business needs it. Key responsibilities Shop floor and customer service Open and close the store on time, following security procedures Serve customers, help with sizing and fitting, and advise on each school''s uniform requirements Handle enquiries, exchanges and refunds in line with company policy Resolve everyday customer issues and escalate complaints to the Area Supervisor Orders and collections Process in-store sales and customer orders accurately on the company system Track outstanding paid orders and keep customers updated on delivery or collection dates Prepare orders for collection and contact customers when they are ready Support pick, pack and dispatch of online and school orders when needed Stock Receive deliveries and check them against paperwork Keep shelves, rails and stockroom organised and replenished Carry out stock takes and reconcile stock and orders on the system when asked Report low stock, shortages ..... full job details .....