Shipping and Customer Service Manager

Shipping and Customer Service Manager (Entirely office based)Role PurposeTo manage and oversee domestic and international shipping operations, ensuring full compliance with export regulations, dangerous goods requirements and carrier standards. The role includes responsibility for shipping portals, lithium-ion battery compliance, EU exports, customs classifications and leading a small operational team whilst provided Customer Care excellence.Key ResponsibilitiesShipping and Logistics OperationsManage day-to-day shipping activities using carrier portals including major Freight Forwarders.Oversee domestic, EU and international export shipments, ensuring timely and cost-effective delivery.Act as the main point of contact for courier providers and freight partners.Export and Regulatory Compliance:Ensure full compliance with IATA Dangerous Goods Regulations, particularly for air freight.Manage and approve shipments containing lithium-ion batteries, including correct packaging, labelling, documentation and declarations.Oversee export shipping to the EU, ensuring compliance with post-Brexit customs and trade requirements.Classify products accurately using correct HS codes and maintain updated records.Prepare and review commercial invoices, packing lists, customs declarations and supporting export documentation (AWB''s).Team Management:Lead, support and develop a dedicated shipping/logistics team.Providing Customer Facing Customer Care excellenceProvide training on shipping systems, ..... full job details .....