Shift Leader | London

Level of experience

: 1 year’s experience in a customer service supervisor positionHours:

35-hour contractJob Description

About Blank StreetAt Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.Our Values

Magic is in the Details:

We value attention to detail in everything we do. We''re always thinking about the small things that make a moment meaningful.Move as One:

We value people who strive to be the best team player, not individual stars.“My Home is your Home” Hospitality:

We look for individuals who treat others the same way they''d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.What''s Brewing...

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.Key Tasks and Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathySupport your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positiveOpen and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shiftPositive and solution focused handling of any minor customer issueAt a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your storeWho You Are...

Love for cafe culture and peopleFriendly, open and approachable person who is able to work well with othersStrong knowledge of coffee and equipment is a mustStrong decision making and multi-tasking skillsStrong interpersonal communication skillsPassionate about delivering excellent customer connections to create a regular customer baseAble to work at a fast pace in high volume environmentsBe an exemplary ambassador of our brand to new neighbourhoodsRequirements:Experience in the customer service or hospitality industryAvailability that meets the needs of our cafesFull Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)Weekend and holiday availability preferred

You must be authorised to work in the UKIndustry-leading pay, bi-weekly payments, pension schemeBarista training program and exciting growth opportunitiesUnlimited drinks and free food - when on shift50% off all drinks and food - when you are off your shiftReferral incentive scheme - £250 when you refer a friendApplication and Interview Process:Application ReviewOfferApply for this job

*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfWhat type of contract are you looking for? *Full-time 35 hoursPart-time 28 hoursPart-time 24 hoursLess than 20 hoursWhen can you start? *ASAPOne weekTwo weeksOne monthCould you please share your availability and let us know which days you’re unavailable to work? *What is your preferred location or area to work in? *CityCentral LondonNorth LondonWest LondonSouth WestEast LondonHow long do you see yourself staying with us a Blank Street? *Less than three monthsThree to six monthsWere you referred by a current Blank Street employee? Select...If you answered yes above, what is their first and last name?Show us your spark! If you''d like to submit a short video (30 seconds to 1.30 minutes) introducing yourself and telling us why you’re the perfect fit for this role. Let your personality shine - we can’t wait to meet you!Accepted file types: pdf, doc, docx, txt, ..... full job details .....