Shared Services IT Support Lead

Are you a motivated, customer focused Team Leader looking to join a dynamic SAP team? This role offers the opportunity to work with modern SAP technologies while contributing to an ambitious digital strategy, providing strong exposure to ongoing system and service improvements. You''ll benefit from a supportive and collaborative working environment, with positive learning opportunities within a larger SAP team. Hampshire County Council also promotes a healthy work-life balance through flexible working arrangements, alongside a comprehensive benefits package that includes a pension, flexi-time, travel discounts, and family-friendly policies, all within a well-connected and attractive Winchester location. The Role: As part of our Shared Services IT Support and Testing team, you''ll demonstrate your passion for customer service by ensuring that our customers receive excellent service. You''ll lead, guide, and motivate the team who support predominantly SAP HR, Payroll, Finance, and SuccessFactors modules, and you may be asked to help support other areas of IT. You''ll ensure that challenging queries raised by the business or our partner organisations are analysed and resolved by the team within agreed SLAs. Collaborating with other SAP teams and with support colleagues in our Integrated Business Centre will be essential, as will the ability to articulate complex technical themes to non-technical audiences. You will also be required to drive the escalation and resolution of ..... full job details .....