Shared Service Manager - Council Tax - Revenues and Benefits

Council Tax Manager Location: Hybrid / Remote with office presence as required East Hertfordshiree About the Role We re looking for a highly motivated Council Tax Manager to lead the delivery of our Revenues and Benefits Shared Service. This is an exciting opportunity to play a key role in overseeing the administration and collection of over £200 million in revenues, driving performance, compliance, and excellent customer service.As part of our management team, you ll be responsible for ensuring the effective and efficient delivery of the Council Tax function across multiple local authority partners, leading a talented team operating in a blended working environment. Key Responsibilities Lead, motivate, and support the Revenues team to deliver high-quality and compliant Council Tax services. Oversee the billing, collection, and recovery of Council Tax revenues. Manage End of Year and Annual Billing processes for the 2026/27 financial year. Ensure compliance with relevant legislation, policies, and audit requirements. Analyse performance data, identifying areas for improvement and implementing effective solutions. Liaise with internal departments, external stakeholders, and government bodies to resolve complex issues. Support the Assistant Director for Revenues and Benefits Shared Service with strategic planning and continuous improvement initiatives. Promote a culture of customer focus, accountability, and collaboration across the service. About You We re seeking an ..... full job details .....