Shared Service Manager - Council Tax

We''re recruiting an experienced and driven Shared Service Manager - Council Tax to lead a high-performing Revenues team within a busy shared service environment. This pivotal role is responsible for ensuring the efficient and compliant delivery of Council Tax functions across multiple local authorities - maintaining exceptional service standards and supporting strategic financial performance. You''ll be joining a forward-thinking organisation at a key point in the annual billing and revenue cycle, overseeing the collection of more than £200 million in revenues and driving continuous improvement across operations. The Role Lead and manage the day-to-day administration and collection of Council Tax across the shared service. Oversee performance, compliance, and customer service within a hybrid, multi-site team environment. Support and deliver End of Year and Annual Billing processes for 2026/2027. Liaise with internal and external stakeholders, including government departments, auditors, and senior finance colleagues. Identify opportunities for service improvement, efficiency, and innovation within Council Tax collection and recovery. Provide expert advice on complex Council Tax matters, policy implementation, and legislative updates. Support the Assistant Director for Revenues and Benefits Shared Service in delivering strategic objectives and reporting. Key Requirements Proven management experience within a Revenues or Council Tax service. Strong knowledge of ..... full job details .....