Settlements Operations specialist

Settlements Operations SpecialistContract Type: PAYE ContractDuration: 3 monthsLocation: Solihull - office based initially, with the option to move to hybrid working with 2 days per week in the officePay Rate: 14.70 per hourStart Date: ASAPHours: 37 hours per week, working either 8am-4pm or 9am-5pmJob Overview:We are looking for a proactive and forward-thinking Settlements Operations Specialist to join our client''s team in Solihull.You will provide analytical and administrative support across settlement processes for IandC customers, helping to resolve faults, cleanse data and ensure accurate settlement and billing in line with industry standards.This is a varied role where you will manage a dynamic workload, investigate issues, work with internal and external stakeholders and contribute towards improving processes and overall performance.Your Responsibilities:Process standard tickets within Junifer in line with agreed SOPs and SLAs.Review and interpret feedback from field agents and identify and report data mismatches.Investigate the root causes of poor performance and support testing and changes to resolve issues and improve performance.Support process improvements aimed at reducing operating costs and improving customer service.Contact customers and use internal processes to resolve access issues and organise future access for field agents.Liaise with internal and external stakeholders to gather additional information and help ensure planned jobs can go ahead.Support ..... full job details .....