Servicing and Arrears Specialist

Job Title: Servicing and Arrears Specialist Location: London Hybrid 2 days in the office, 3 days WFH per week. Salary: Up to £40,000Hours: Monday to Friday 9 am to 5 pmBenefits: Generous holiday entitlementFlexibility to work from home up to 3 days per weekPension schemeEnhanced Maternity/Paternity leaveHealth insuranceElectric Vehicle schemeRegular Social eventsCycle to Work SchemeLife InsuranceCycle to work schemeAbout the position of Servicing and Arrears Specialist:We are delighted to be working with an award-winning Specialist Mortgage Lender who has a new vacancy for a Servicing and Arrears Specialist. The ideal candidate will have Buy to Let loan servicing experience gained with a Mortgage lender or mortgage and loan servicer.Responsibilities for the role of Servicing and Arrears Specialist:Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.Review borrower requests and referrals, supporting decision-making to deliver the best outcomes for customers.Monitor mortgage arrears and collaborate with third-party servicers and funding partners to agree on collection strategies and process improvements.Assist with servicing, reporting and provide accurate documentation for internal teams and institutional funders.Oversee arrears and litigation cases, ensuring all actions comply with company policies, FCA regulations, and MCOB requirements.Track arrears trends, escalate complex or high-risk ..... full job details .....