Servicing Agent Customer Arrears Support Team

We''re Hiring: Servicing Agent Customer Arrears Support Team Location: Remote UK-based onlyStart Date: Monday, 18th May 2026Working Hours: Monday to Friday, 09 30Salary: Up to £26, days holiday excellent benefitsAbout Kensington MortgagesPart of the Barclays Group, Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We''re proud to help customers secure mortgages when traditional lenders say no that''s the Kensington Difference.We''re fully authorised by the Financial Conduct Authority and committed to delivering service with integrity and care.Your RoleAs a key member of our Customer Arrears Support Team, you''ll support customers experiencing payment difficulties or arrears. Your focus will be on understanding their individual circumstances, offering empathetic guidance, and identifying tailored solutions to help avoid litigation.Key ResponsibilitiesAssess customer financial situations and vulnerabilities to recommend appropriate solutions (e.g. payment arrangements, forbearance).Handle high volumes of calls and transactions with professionalism and empathy.Resolve complex queries and guide customers through the pre-litigation process.Prioritise workloads to meet service standards.Ensure compliance with internal policies and FCA regulations.Act as the first point of contact for customer enquiries, resolving issues promptly and effectively.What You''ll Need1-2 years'' experience in mortgage arrears is essential.Strong understanding of ..... full job details .....