Services Coordinator

Reed Business Support are recruiting for a Services Coordinator on behalf of our valued client, an international financial services organisation specialising in innovative and ethical cash-flow management solutions.This Services Coordinator opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Services Coordinator, you will play a vital role in supporting the wider team, managing client accounts, and ensuring the smooth running of daily operations.About the Role• Managing a portfolio of client accounts, updating and monitoring cases using Salesforce • Contacting clients and customers via telephone and written communication regarding overdue payments • Negotiating and agreeing sustainable payment plans • Maintaining accurate and detailed records of all communications • Preparing regular account-level reports and supporting the manager with ad-hoc administrative tasks • Acting as a key point of contact for internal teams, clients, and external partners • Delivering exceptional customer service and ensuring all queries are resolved promptly and professionallyAbout You• Experience within a similar administrative, coordination, or customer support role • Strong communication and negotiation skills • Highly organised with excellent attention to detail • Confident using Microsoft Office and CRM systems (Salesforce desirable) • Proactive, team-focused, and able to manage multiple priorities • ..... full job details .....