Services Co-Ordinator

Services Co-Ordinator ITADLocation: DroitwichSalary: £21,157.50 - 24,784.50 per annumJob Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations.As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.Provide detailed information about products and services, answer queries, and offer solutions based on customer ..... full job details .....