ServiceNow Technical Delivery Consultant

ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of support activities to meet business requirements. Deliver fixes for support issues through either configuration or development. Escalate issues in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with ..... full job details .....