ServiceNow Service Manager/cmdb andamp; csdm/itl/Scripting/rest/soap/data flows We are seeking an experienced ServiceNow Service Manager to take strategic ownership of the ServiceNow platform, supporting mid- to long-term development and ensuring alignment with business needs. This role requires a blend of technical leadership, stakeholder management, and hands-on ServiceNow expertise. Location: London (Hybrid - 2 days onsite per week) Level: Vice President Department: Infrastructure Management Reports To: Director, Infrastructure Service Management Key Responsibilities: Lead the strategic design, development, and implementation of ServiceNow solutions. Provide expert guidance on platform architecture, integrations, and best practices. Act as the primary liaison between internal teams and ServiceNow vendors/developers. Translate business needs into ServiceNow solutions and roadmaps. Oversee vendor deliverables, manage scope, and handle change orders. Deliver presentations and demos that align platform strategy with business goals. Support and mentor team members with ServiceNow training and knowledge sharing. Manage and maintain CMDB and align with Common Service Data Model (CSDM) standards. Core Skills andamp; Experience: 5-7 years of hands-on ServiceNow development or management experience. Proven ability to implement and configure ServiceNow across multiple modules. Deep understanding of ServiceNow ITSM and platform architecture. Skilled in ..... full job details .....