ServiceNow Program Manager

Senior ServiceNow Programme ManagerLocation: Reading (Hybrid - 3 days onsite) Type: PermanentRole OverviewLead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation.Key ResponsibilitiesEngage with stakeholders to understand current processes and define future-state solutionsLead end-to-end ServiceNow programme delivery (planning, governance, risk management)Drive process design, gap analysis, and scalable solution implementationOversee integrations, platform performance, security, and complianceCommunicate progress, risks, and updates clearly to stakeholdersEnsure high-quality documentation and adherence to best practicesMentor team members and support delivery excellenceRequired Qualifications15+ years'' experience managing ServiceNow projects/programmesStrong expertise in: CMDB / CSDMITOM (Discovery, Service Mapping, Event Management)ITSMCSM, FSMSPM, SOM, SLO, TNIExperience with integrations (REST, SOAP, Integration Hub, third-party systems)Strong understanding of platform security, performance, and complianceProven skills in: Project GovernanceProject PlanningRisk/Crisis ManagementStakeholder Management Randstad Technologies Ltd is a leading specialist recruitment business for the IT and Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No ..... full job details .....