https://jobs.co.uk/job/servicenow-platform-support-analyst-1st-2nd-line-precept-recruit--23f32955-d76d-4058-ab35-9e349a01b6ab RSS feed for ServiceNow Platform Support Analyst (1st / 2nd Line) at Precept Recruit. en-gb Thu, 25 Jun 2026 16:46:16 GMT https://jobs.co.uk/job/servicenow-platform-support-analyst-1st-2nd-line-precept-recruit--23f32955-d76d-4058-ab35-9e349a01b6ab https://jobs.co.uk/job/servicenow-platform-support-analyst-1st-2nd-line-precept-recruit--23f32955-d76d-4058-ab35-9e349a01b6ab Thu, 25 Jun 2026 11:51:19 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a Servi... Permanent