ServiceNow Platform Expert - Contract - London

ServiceNow Platform Expert - Contract - London - Hybrid/Remote - Starts ASAP

Are you a seasoned ServiceNow expert with a passion for agile delivery and sprint leadership? Do you thrive in fast-paced environments where collaboration, innovation, and technical excellence are the norm? If so, we want to hear from you.

Cromwell Banks is partnering a global FMCG firm to find a ServiceNow Platform Expert, on a contract basis, to take the reins of their agile sprint cycle and drive high-impact development across ITSM, IRM, HAM, and integrations. You''ll be the key liaison between the outsourced developers, internal stakeholders, and product leads; ensuring smooth delivery, technical best practice, and strategic alignment.

Objectives:
* Sprint Leadership: Own the sprint cycle end-to-end, allocating dev stories, managing blockers, and ensuring timely delivery
* Agile Process Management: Lead agile ceremonies, coach the team, and uphold delivery discipline
* Backlog Ownership: Collaborate with ITSM and Operations leads to prioritise development and manage the backlog
* Story Capture & Planning: Translate business needs into dev stories and guide the team on optimal delivery approaches
* Technical Guidance: Provide hands-on expertise in ITSM module and integrations; coach developers on best practices across ITSM/IRM/HAM
* Stakeholder Engagement: Act as a trusted advisor across teams, ensuring alignment and transparency

Requirements:
* Proven experience as a Scrum Master / Agile Delivery Lead
* Deep, hands-on knowledge of ServiceNow ITSM and Integrations (IRM/GRC/HAM is a bonus)
* Strong understanding of agile methodologies and sprint planning
* Ability to coach and mentor developers on ServiceNow best practices
* Excellent communication and stakeholder management skills

Disclaimer: This role is only open to candidates with the full right to work and currently located in the UK (hybrid or remote).

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