ServiceNow ITSM Architect

ServiceNow ITSM Architect Working in conjunction with the Customer''s Toolset Manager and TSF Process Owners/stakeholders, the Supplier''s Senior Platform Architect plays a crucial role in designing a robust, scalable, and efficient ServiceNow platform. (b) Design and Architecture: Develop and maintain the overall architecture of the platform until transitioned into service and handed to HCL ServiceNow support. Ensure the platform supports current and future business requirements with the approach being out-of-the-box first, configuration second and customisation only when absolutely necessary and approved by Customer. Create detailed design documentation. Identify opportunities for platform optimisation using best practice and out of the box automations and technical accelerators available via ServiceNow Impact Guided. Support the customer in the creation of stories based against the TSF process MoSCoWs. (c) Technical Leadership: Provide technical guidance and support to development teams and project team. Lead the evaluation and integration of TSF processes, leveraging ServiceNow Impact Guided health assessments/scans at the beginning of each sprint. Ensure best practices in security, scalability, and performance. Offer architectural oversight and assess the implications of new requests with the Toolset Manager. (d) Collaboration: Work closely with stakeholders to understand functional and nonfunctional business needs. Collaborate with other architects, developers, and ..... full job details .....