ServiceNow Developer

Role Overview

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ServiceNow Developer

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Sulaiman Alqudaibi Co. For GRP and Plastic ProductsWe are seeking a highly skilled and motivated ServiceNow Developer to join our team. The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs.

What You Will Do

Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements.

Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform.

Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management.

Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services.

Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management.

Integrate ServiceNow with third-party systems to automate operational tasks and processes.

Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies.

Utilise ServiceNows integration hub, orchestration, and automation tools to optimize service processes and increase efficiency.

Troubleshoot and resolve issues related to ServiceNow platform and integrations.

Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability.

Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.

Create detailed technical documentation including design specifications, process documentation, and user guides.

Modify existing and configure new functions in line with business requirements

Ensure solutions are scalable, maintainable, and meet business requirements.

Support customer solutions by investigating, reviewing and resolving issues raised, ensuring customer satisfaction in delivering support.

Advise our customers on possibilities of automating their existing processes using ServiceNow.

What You Will Have

Minimum 5 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations.

Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration).

Strong understanding of CMDB best practices and ServiceNow Discovery tool.

Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform.

Experience with API-based integrations using REST, SOAP, or other web services.

Solid understanding of ITIL processes and experience with ITIL-aligned implementations.

ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.

Excellent inter-personal skills and the ability to build relationships and manage user expectations.

Be willing to take initiative in problem identification and solution provision.

Ability and willingness to travel as required

Excellent verbal and written communication skills

Ability to manage multiple tasks, prioritise effectively, and meet project deadlines.

What We Do For You

Wellbeing focused

Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave: 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme: Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth

Development Programmes, from Future Managers to Leadership Training

Performance Bonus: Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing

Pension Scheme with 5% matched contribution; Income protection insurance

Recognition

Performance and Talent platform for real-time feedback, conversations and goals

Making a Difference

opportunities to help our people make a difference to causes they care about

MatchIt! Fundraise for a cause and OneAdvanced will match part of the funding

Volunteering Time: volunteering leave scheme

Who We AreOneAdvanced is one of the UK\''s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We empower the world of work and invest in our brilliant people to be diverse, inclusive and engaging. To learn more about working at OneAdvanced please click ..... full job details .....