ServiceNow Developer

ServiceNow Developer

UK-Based | Hybrid Working | Full-Time
Digital Customer Experience Practice
Salary: -60,000 - -70,000 plus Pension, Private healthcare, Unlimited training budget

We''re seeking a ServiceNow Platform Developer with a minimum of 2 years'' hands-on experience to join our fast-growing Digital Customer Experience team. You''ll play a key role in building, configuring, and integrating innovative solutions across key ServiceNow workflows including ITSM, HRSD, CSM, and onboarding experiences.

Working alongside senior consultants and architects, you''ll help deliver impactful digital transformation projects, creating intuitive user experiences and efficient workflows for clients across multiple industries.

Technical Development

• Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows

• Develop and maintain custom applications using JavaScript and Angular

• Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions

Experience Design

• Use Next Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces

• Design responsive dashboards and self-service portals

Integration & Data Management

• Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub

• Ensure consistent and reliable data across platforms

Experience-Focused Solutions

• Enhance Customer Experience via journey mapping, self-service, and real-time analytics

• Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity

• Bring innovation with GenAI and automation

Collaboration & Growth

• Participate in requirement gathering and documentation

• Contribute to code reviews and knowledge-sharing sessions

• Work cross-functionally with teams in IT, HR, and customer service

Essential Skills:

• 2+ years of hands-on ServiceNow development

• Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer

• Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding

• Understanding of customer/employee journey touchpoints

• Proven integration experience with REST/SOAP APIs

• Excellent problem-solving and communication skills

Preferred Certifications:

• ServiceNow Certified Application Developer (CAD)

• Implementation Specialist (HRSD or CSM)