ServiceNow CMDB Manager

CMDB Product Manager - ServiceNow Configuration Management Database ManagerLocation: Knutsford or Manchester (Hybrid)Contract: PermanentSalary: Competitive + excellent benefitsAbout the opportunityWe''re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level.This is a high-impact role where you''ll own and evolve the Configuration Management Database (CMDB) as a critical enterprise platform, underpinning operational stability, automation, risk management, and regulatory compliance across the bank.You''ll act as the strategic product owner for CMDB, driving standards, data quality, and adoption across a complex technology landscape, while leading delivery through agile, cross-functional squads and vendor partners.The roleAs CMDB Product Manager, you will:Own the strategy, roadmap, and delivery of the enterprise CMDB, aligned to business objectives and regulatory expectationsDrive CSDM alignment, ServiceNow CMDB design, and policy governance across the organisationEnsure high data quality, integrity, and trust, including critical data elements, lineage, attestations, and automated compliance reportingWork closely with Technology, Architecture, ITOM, Change, Security, and Risk teams to ensure CMDB enables effective decision-making and automationDefine and track KPIs and OKRs, publishing management information to support senior stakeholdersLead continuous improvement initiatives, ..... full job details .....