https://jobs.co.uk/job/servicenow-business-analyst-modern-workplace-pontoon--17b67183-db90-4c00-9e42-28365ff7dc8b RSS feed for ServiceNow Business Analyst - Modern Workplace at Pontoon. en-gb Thu, 11 Jun 2026 21:43:44 GMT https://jobs.co.uk/job/servicenow-business-analyst-modern-workplace-pontoon--17b67183-db90-4c00-9e42-28365ff7dc8b https://jobs.co.uk/job/servicenow-business-analyst-modern-workplace-pontoon--17b67183-db90-4c00-9e42-28365ff7dc8b Wed, 10 Jun 2026 23:00:00 GMT Location: Leeds | Salary: £550 - £600/day | Type: Contract | Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: -550 per day (umbrella) Why This Role Matters: Join our client''s Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize IT@LBG workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You''ll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL''s transformation themes like guided self-service and catalogue sim... Contract