https://jobs.co.uk/job/servicenow-business-analyst-modern-workplace-pontoon--154e370b-1ebb-447a-85a5-30e81aa0dafc RSS feed for ServiceNow Business Analyst - Modern Workplace at Pontoon. en-gb Fri, 12 Jun 2026 14:53:04 GMT https://jobs.co.uk/job/servicenow-business-analyst-modern-workplace-pontoon--154e370b-1ebb-447a-85a5-30e81aa0dafc https://jobs.co.uk/job/servicenow-business-analyst-modern-workplace-pontoon--154e370b-1ebb-447a-85a5-30e81aa0dafc Fri, 12 Jun 2026 11:52:35 GMT Location: City | Salary: 550.00-550.00 Daily | Type: Contract | Job Opportunity: ServiceNow Business Analyst - Modern WorkplaceLocation: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella)Why This Role Matters: Join our client''s Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations.What You''ll Do:Shape Clear and Actionable Requirements:- Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL''s transformation themes like guided self-service and catalogue simplification. Drive Design and Decision... Contract