Servicenow Architect

We are seeking a highly accomplished Senior ServiceNow Architect to lead the design, implementation, and ongoing evolution of our ServiceNow ecosystem for Telecoms. This is a pivotal role responsible for driving end-to-end platform strategy focussing on TSM, TSOM, CPQT, CMDB and SPMT ServiceNow modules. The successful candidate will spearhead the migration of legacy ITSM tooling and Design Tooling platforms while establishing a robust integration framework that connects ServiceNow with enterprise systems at scale.KEY RESPONSIBILITIESPlatform Architecture and StrategyDefine and own the end-to-end ServiceNow architecture, ensuring alignment with enterprise technology strategy and business objectives across all product lines.Lead solution design for TSM, TSOM, CPQT, and SPMT modules, including configuration, customisation, workflow automation, and performance optimisation.Govern platform standards, design patterns, and architectural guardrails to ensure scalability, maintainability, and security across all implementations.Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks.ITSM and Design Tooling MigrationLead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering, and stakeholder change management.Define migration strategies including phased cut-overs, parallel runs, data mapping, and rollback planning to minimise business ..... full job details .....