ServiceNow Administrator Location: Cambridge Full-Time Hybrid Options AvailableAre you a tech-savvy problem solver with a passion for bridging the gap between IT and business operations? We''re looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team! What You''ll Be DoingAs a key member of our team, you''ll be the go-to person for managing and optimizing our ServiceNow platform, ensuring seamless communication between technical teams and business stakeholders. Your day-to-day will include:Managing ServiceNow operations and acting as the liaison between IT and business teamsChasing and coordinating with stakeholders to drive progressProviding technical support, triaging incidents, and escalating issues as neededSupporting UAT activities, including basic script writing, deployment, and reportingTranslating business needs into actionable user stories with clear acceptance criteriaMonitoring and escalating unresolved actionsDeveloping analytics, monitoring SLAs, and identifying trendsOffering business analysis support for ad-hoc projectsOccasionally stepping into minor project management roles What You Bring to the TableWe''re looking for someone who is not only technically skilled but also a great communicator and collaborator. You should have:Strong IT skills and excellent knowledge of the Microsoft 365 suiteA polite and professional telephone manner with a customer-first mindsetThe ability to work diplomatically with stakeholders at all ..... full job details .....