ServiceNow Administrator

ServiceNow AdministratorLocation: Cambridge Full-Time Hybrid Options AvailableAre you a ServiceNow professional ready to take the next step into a more administrative and strategic role? We''re looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team and help bridge the gap between IT and business operations. Who We''re TargetingThis role is ideal for ServiceNow professionals looking to step into a more administrative position-someone who''s ready to expand beyond technical execution and take ownership of platform management, stakeholder coordination, and business analysis. What You''ll Be DoingAs a key member of our team, you''ll be the go-to person for managing and optimizing our ServiceNow platform. Your responsibilities will include:Managing ServiceNow operations and acting as the liaison between IT and business teams.Coordinating with stakeholders to drive progress and ensure alignment.Providing technical support, triaging incidents, and escalating issues as needed.Supporting UAT activities, including basic script writing, deployment, and reporting.Translating business needs into actionable user stories with clear acceptance criteria.Monitoring and escalating unresolved actions.Developing analytics, monitoring SLAs, and identifying trends.Offering business analysis support for ad-hoc projects.Occasionally stepping into minor project management roles.What You Bring to the TableWe''re looking for someone who is not only technically ..... full job details .....