https://jobs.co.uk/job/servicedesk-analyst-uxbridge-adecco--86e65c87-7b47-4c6d-80d9-a0a391b63814 RSS feed for ServiceDesk Analyst - Uxbridge at Adecco. en-gb Fri, 22 May 2026 03:06:10 GMT https://jobs.co.uk/job/servicedesk-analyst-uxbridge-adecco--86e65c87-7b47-4c6d-80d9-a0a391b63814 https://jobs.co.uk/job/servicedesk-analyst-uxbridge-adecco--86e65c87-7b47-4c6d-80d9-a0a391b63814 Wed, 20 May 2026 11:53:19 GMT Location: London | Salary: 250.00-250.00 Daily | Type: Contract | IT SerivceDesk Analyst Location: Uxbridge (Hybrid)Duration: 3 Months Initially Day Rate: £300IR35: OutsideRole OverviewWe are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team.Key ResponsibilitiesProvide friendly, professional, and customer-focused front-of-house IT supportAssist users with device connectivity, printing, software access, and general IT enquiriesMonitor, prioritise, and resolve support tickets within agreed service levelsDeploy and support hardware and equipment in line with institutional standardsApply ITIL-aligned service management processesInvestigate and escalate incidents, documenting key actions and outcomesSupport user testing, pilot rollouts, and feedback gathering for new servicesSupervise and support junior team members during operational hoursMaint... Contract