https://jobs.co.uk/job/servicedesk-analyst-uxbridge-adecco--2d410930-1f7b-4039-86eb-ec3fd6155a6b RSS feed for ServiceDesk Analyst - Uxbridge at Adecco. en-gb Wed, 10 Jun 2026 13:56:59 GMT https://jobs.co.uk/job/servicedesk-analyst-uxbridge-adecco--2d410930-1f7b-4039-86eb-ec3fd6155a6b https://jobs.co.uk/job/servicedesk-analyst-uxbridge-adecco--2d410930-1f7b-4039-86eb-ec3fd6155a6b Wed, 13 May 2026 23:00:00 GMT Location: City of London | Salary: £250 - £300/day | Type: Contract | IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: -300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise an... Contract