Service Transition Manager

Service Transition Manager - Permanent - London (Hybrid)A fantastic opportunity has arisen for a Service Transition Manager to join our London based global law firm on a permanent basis.Key ResponsibilitiesDefine and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITILOwn and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible contentDrive knowledge adoption through stakeholder engagement, training, and continuous improvementUse analytics, feedback, and AI to enhance knowledge effectiveness and deliveryCapture and structure knowledge with SMEs across applications and servicesPlan and manage service transition for new or changed services, ensuring operational readinessManage risks, escalations, and stakeholder communication throughout transitionOversee change, release, testing, and deployment activitiesDeliver documentation and training to support operational teamsEnsure smooth transition to production with minimal disruption and conduct post-transition reviewsKey ExperienceExperience in knowledge management and service transition within ITIL environmentsProven track record delivering complex service transitions in global settingsStrong knowledge of taxonomy, metadata, and content lifecycle managementExperience with ServiceNow and knowledge management toolsUnderstanding of AI-driven knowledge solutions and modern technologiesKnowledge of infrastructure, applications, and cloud environmentsStrong communication, ..... full job details .....