Service Transition Manager

On behalf of DWP, we are looking for Service Transition Managers for a 12 month contract (Inside IR35) based Hybrid in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. About the Role DWP is seeking two experienced Service Transition Managers to join its Live Service Team, supporting high demand transition activity across multiple digital products. You''ll play a key role in ensuring new services are safely and smoothly introduced into live environments, with minimal disruption to operations. This is a hands on delivery role requiring strong stakeholder engagement, planning, and assurance capabilities. You''ll work closely with product teams and service owners to manage transitions across up to seven concurrent areas, including the Care Service Team and the Message Centre platform. As a Service Transition Manager your main responsibilities will be to:. Lead and coordinate service transition activities across multiple workstreams.. Plan and manage service transition events, coordinate resources and control the life cycle of all changes to enable beneficial updates with minimal impact to IT services.. Gather, agree and manage acceptance criteria for support and operations planning.. Ensure readiness of support models, documentation, SLAs, KPIs, and OLAs.. Manage risks, dependencies, and quality assurance checks.. Collaborate with product teams to ensure seamless handover into live service.. Build and maintain relationships with key stakeholders (external and ..... full job details .....