Service Team Leader

About the RoleAt Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.This role is 42.5 hours per week and attracts an OTE of 45,000. Job OpportunityKey responsibilities:Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.Seeing customers to support and help the efficiency of the front desk.Effectively train, mentor and coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.Achieve both the business and manufacturer KPIs for performance leading.Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.Manage the collection and delivery diary including allocating jobs to drivers.Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.Identify and drive a performance that ..... full job details .....