Service Team Analyst

Service Team Analyst Permanent Monday to Friday 11am-7pmRemote As a Service Team Analyst within our Relocation Accounting team, you''ll play a key role in supporting global operations by managing inquiries related to expense reimbursements. This position ensures timely, accurate, and customer-focused solutions while fostering collaboration across departments.Key Responsibilities Serve as the primary contact for inquiries from Global Operations regarding relocation expense reimbursements.Act as a liaison between Global Operations, Relocation Accounting, and Payroll teams to resolve issues efficiently.Manage and resolve service tickets using ServiceNow and other internal systems.Communicate relocation accounting procedures clearly to internal stakeholders.Support special projects and process improvements as needed.Investigate issues raised by consultants relating to relocation expenses.Liaise between: ConsultantsRelocation Accounting AnalystsPayroll and internal teamsWork with accounting analysts to resolve issues on behalf of consultants.Manage and resolve 17-18 service tickets daily.Systems and ToolsServiceNow used as the primary ticketing system.Tickets assigned daily and worked through independently.Take calls from consultants and analysts as part of issue resolution.Experience with any ticketing system (e.g. ServiceNow, Zendesk) is highly beneficial.Ways of WorkingFast-paced and service-led environment.Strong multitasking, organisation, and prioritisation skills ..... full job details .....