Service Systems Engineer

About the roleAn established technology organisation is seeking a Service Systems Engineer to support and maintain mission-critical CAD and Control Room solutions used by Emergency Services customers.Working within a Service Engineering function, you will provide advanced technical support, investigate complex incidents, perform root cause analysis, implement changes and work closely with customers to ensure the continued availability and performance of operational systems.You will act as a technical escalation point for CAD-related issues and collaborate with development, project and third-party teams to resolve problems and deliver service improvements. The role covers CAD-related services across both on-premise and Azure cloud application environments.Key responsibilitiesProvide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments.Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces.Lead technical investigations during major incidents and act as an escalation point for operational issues.Analyse application, infrastructure, database and integration logs to identify root causes and implement permanent fixes.Support Azure cloud application services, including Azure App Services, application hosting, monitoring, configuration and service availability.Support and maintain integrations with telephony, radio, Airwave, GIS, ..... full job details .....