Service Support Officer

Join Our Team as a Service Support Officer!

• -25.77 - -26.92 an hour umbrella rate

• 
  
  Start date 20th October 2025
  
  

• DBS Needed
  
  

Are you a highly organised and professional administrator with a passion for supporting vital public services? The London Borough of Hackney''s Children and Families Service is looking for a proactive and detail-oriented Service Support Officer to be the backbone of our team.

This is more than just an admin role-you''ll be instrumental in ensuring our critical services run smoothly, allowing our social work teams to focus on supporting children and families in the community. You''ll be the first point of contact, a master of our office systems, and a key player in maintaining the highest standards of professional and confidential support.

Key Responsibilities: Your Impact

As a Service Support Officer, you will be relied upon to keep our service efficient and effective. Your main responsibilities will include:

• Front-Line Support: Act as the first point of contact for complex and/or contentious enquiries from staff, the public, and outside agencies, directing queries with courtesy and professionalism. You''ll also provide telephone cover between 9 am and 5 pm.
• Comprehensive Administration: Provide high-quality administrative support, including accurate word processing , managing correspondence , and proactively participating in cover arrangements for the team.
• Information Management: Maintain and regularly update both manual and IT systems , contribute to producing management information and accessible reports , and establish confidential filing systems.
• Financial & Resource Management: Ensure the efficient processing and management of financial payments to families , handle transactions like petty cash and purchase orders , and manage office stock and equipment.
• Meeting Coordination: Arrange, coordinate, and minute meetings as requested by managers.
• Confidentiality: Uphold strict confidentiality due to the sensitive and personal nature of the work within Children and Families.

What We''re Looking For:

You''re a strong candidate if you can demonstrate the following essential experience and skills:

• Proven Experience: Experience working in a demanding administration role.
• Organisational Excellence: The ability to successfully manage multiple tasks or projects simultaneously and methodically achieve targets.
• Communication Skills: Demonstrated interpersonal skills with the ability to deal with staff and the public in a sensitive and appropriate manner.
• IT Proficiency: Computer competent with skills to work with information management systems and produce good quality data in various formats.
• Knowledge: A solid understanding of the key administration requirements of a busy office environment.
• Qualification: Holding the European Computer Driving Licence (or equivalent).

A bonus if you also have: Experience working within a local authority setting, especially within children''s social services

Ready to Make a Difference?

If you are committed to public service, quality, and equality, and you have the skills to provide robust and professional administrative support to a vital service, we want to hear from you!

Apply now to become our next Service Support Officer and help us deliver outstanding support to the children and families of Hackney.

Location: Hackney | Directorate: Children and Families Service

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

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